FAQ
(Frequently Asked Questions)
Who is CréPus Infinis ?
CréPus Infinis is a company specializing in the creation of organic hair care products for frizzy, curly and Afro hair.
What are the company's objectives?
Our objectives are to offer natural, effective products for frizzy, curly and Afro hair, to promote self-confidence and to celebrate hair diversity.
What products do you offer?
We offer a range of products for frizzy hair, including: 5-in-1 shampoo, hair mask, styling cream, nourishing ointment (fixative), treatment oil and moisturizing water.
What ingredients are used in your products?
Our products are made from backyard-grown plants and leaves. And from natural, organic and above all non-controversial ingredients, such as coconut oil, shea butter and jojoba oil, guar gum, sunflower lecithin and natural preservatives.
How are your products made?
Our products are made in-house with care and attention, using traditional methods and modern techniques to guarantee their quality and effectiveness.
What are the benefits of your products for frizzy hair?
Our products help moisturize, nourish and protect frizzy hair, making it softer, shinier and more manageable, and promoting growth.
They also help define and maintain curls.
How can I become a sales partner?
Please contact our customer service department for information on our partner program.
What are the advantages of becoming a CréPus Infinis partner?
By becoming a partner, you’ll enjoy benefits such as commissions and increased visibility.
How can I find out more about the partnership?
Please contact our customer service department for detailed information on our partnership program.
How do I place an order?
You can place an order on our website.
What are the delivery times?
Delivery times vary according to your location, but we aim to deliver your orders within 3 to 5 working days.
Can you ship internationally?
Yes, we ship internationally. Please contact our customer service department for information on shipping costs, taxes and delivery times.
What payment methods do you accept?
We accept credit cards, debit cards and bank transfers.
How do you secure online transactions?How do you secure online transactions?
Shopify prioritizes the protection of personal information to maintain customer trust. The platform is designed to provide transparency and control over personal data, ensuring compliance with global privacy and data protection laws.
What is your refund policy?
We offer a refund or exchange within 30 days of receipt of your return if the return conditions are met.
How can I contact customer service?
You can contact our customer service department by e-mail, telephone or via our contact form on the Contact Us page.
What is your privacy policy?
We are committed to protecting your personal information and using it only to enhance your customer experience.
How can I keep up to date with company activities?
Follow us on social networks or sign up for our newsletter to keep up to date with our news, promotions and events.